Hi, I'm Jon-Ross (J.R.), a Product Leader, Systems Thinker and Design Director.
I connect strategy, design, technology and AI to build exceptional digital products and the systems that make them possible.
I'm the Head of Digital Design & Innovation at Christie's, where I lead product designers, creative technologists, strategists and engineers. I also shape design workflows and champion AI adoption to improve how teams work and how users experience digital products.
Previously, I've held senior design leadership roles at Christie's, Tate and the Whitechapel Gallery.
I thrive in complex, multidisciplinary environments where product strategy, design, technology and AI converge. I help organisations navigate complexity, align teams and build digital products that deliver measurable value.
My work spans the entire product lifecycle: from opportunity discovery, vision setting and service design through to delivery, optimisation and continuous improvement through user-centred thinking with data-led insight, whether that's shaping product strategy, introducing AI into design workflows, establishing design operations or creating scalable design systems.
My focus is on building the foundations that enable teams to deliver exceptional experiences consistently. My approach is rooted in an iterative cycle of DISCOVER → DESIGN → DEVELOP → DELIVER, where user insight, experimentation and evidence drive every decision.
I work closely with designers, engineers, product managers and executive stakeholders to connect strategy with execution, creating products, teams and ways of working that are user-centred, commercially effective, technically scalable and built for long-term impact.
