HELLO, I'm Jon-Ross, a Product Leader, Systems Thinker and Creative Director.
I connect strategy, design and technology to build exceptional digital products, systems and teams that make them possible.
I lead an Experience Design team at Christie's, comprising designers, creative technologists, strategists and engineers. I shape design workflows and champion responsible AI adoption to improve how UX specialists work and how users experience digital products.
Previously, I've held senior creative leadership roles at Christie's, Tate and the Whitechapel Gallery.
My work spans the full product lifecycle: discovery, design exploration and service design through to delivery, measurement and continuous improvement.
In practice that means shaping product strategy, introducing AI into design workflows, establishing design operations and creating scalable design systems, the foundations that let teams deliver consistently.
My approach follows an iterative cycle of DISCOVER → DESIGN → DEVELOP → DELIVER, where insight, experimentation and evidence drive every decision.
I work closely with designers, engineers, product managers and executive stakeholders to connect strategy with execution, creating products, teams and ways of working that are user-centred, commercially effective, technically scalable and built for long-term impact.
